FAQs

  • How does the Subscription user fee work?

    You buy our resources on an annual subscription basis which gives three users in your school a license to use the materials for a 12 month period. Schools are asked to provide to us email addresses for a maximum of three users for the duration of the annual subscription.  The three users will share the same login password.

    Resources are being updated as new research evidence and tools emerge, so a yearly subscription means you always have the most up to date resources available.

  • Can I purchase single modules as well as a package?

    Yes. You can buy any amount of modules with no minimum. You can also buy the whole package on an annual user fee subscription. All of our user fee subscriptions are payable annually, if you wish to renew.

    BACS is the most simple, secure and reliable way to make a payment. Please contact us for our account details. Quote your school name and module reference numbers as your reference when you pay by BACS.

  • What do I do if I can't download a resource?

    Try refreshing your screen and check that you are logged into the right page. Alternatively, try installing a different web browser. Find out which browser you’re using. Try changing to either Google Chrome or Firefox.

    Check that you have a PDF reader if the resource is in PDF format. If not, you can download Adobe Reader FREE. If you have any problems, downloading resources, please contact us.

  • Will you Invoice my School?

    Yes. Your invoice will be raised as you place your order. This will be emailed to you. You can then pay by BACS or Cheque. Please note, our resources are subject to VAT which will be included on the invoice.

  • How can I pay for my Subscription?

    BACS is the most simple, secure and reliable way to make a payment. Here are our details:

    Vantage Education Ltd. Our Bank Sort Code: 40-15-07. Our Bank Account Number: 11839535.

    If you are paying a single invoice, please quote your invoice number as your reference.

    You can pay your invoice quickly and easily over the telephone by calling us on our UK Switchboard: (+44) 01562 730 696.

    Cheques or postal orders should be made payable to Vantage Education, with the School name written clearly on the reverse. Please mail your cheque to Vantage Education, 1 The Glebe, Belbroughton, Worcestershire, DY9 9TH, United Kingdom.

  • When will my premium subscription begin, and how long will it run for?

    If you pay by BACS, your subscription will begin straight away, and it will run for a full year from your time of payment.

    If you are a school or organisation and you have ordered a package, we will aim to get your accounts active within 48 hours of receiving your order form and payment.

  • I’m going on long term leave but have time left on my subscription – what do I do?

    Let us know when you are going to be starting your leave. We can pause your subscription user fee and then restart it when you advise us when to begin again.

  • I’d like to request a refund

    We’re sorry you’re thinking of leaving us and we’d like to know if there is anything more we can do to help you, so do get in touch so we can discuss your needs.

    All of our subscriptions are one off annual payments. Due to the electronic nature of our product delivery, we aren’t able to offer a refund once you have downloaded our resources.

  • Will you take payments automatically when my user fee subscription expires?

    No, we don’t take any automatic payments. If you choose to renew, please respond accordingly to the emails that we will send near the end of your subscription period. You will receive reminders 30 days, 7 days and 1 day before your subscription expires.

  • Do you need a purchase order from us?

    We do not require a purchase order, however, please provide the order form number should you need this quoted on the invoice.

  • Can you Invoice my school?

    We automatically invoice the school within 48 hours of the account being set up. The school can then pay by cheque or BACS. All details regarding this are included on the invoice.

  • Is the Vantage Education site secure?

    We take your privacy and security extremely seriously at Vantage Education. You can see our privacy principles in our Privacy Policy.

    We adhere to industry standards, employing strong commercial SSL encryption to give you an assurance that interactions are secure, private, and tamper-proof. The site is scanned for vulnerabilities and malware/viruses on a daily basis by Norton, a leading specialist third party. You can verify our current Secure Site status below, and anywhere on the site where you see the Norton Site Seal.

  • Does Vantage Education support the Safeguarding agenda?

    Yes, in everything we do.

  • Which currency can I use for payment?

    We have a wide range of currencies that are supported for payment. If your currency isn’t on the list, your payment will be processed in US dollars using that day’s exchange rate for your currency.

    • AUD – Australian Dollar
    • BRL – Brazilian Real
    • CAD – Canadian Dollar
    • CHF – Swiss Franc
    • CZK – Czech Koruna
    • DKK – Danish Krone
    • EUR – Euro
    • GBP – Great Britain Pound Sterling
    • HKD – Hong Kong Dollar
    • HUF – Hungarian Forint
    • ILS – Israeli New Shekel
    • JPY – Japanese Yen
    • MYR – Malaysian Ringgit
    • MXN – Mexican Peso
    • NOK – Norwegian Krone
    • NZD – New Zealand Dollar
    • PHP – Philippine Peso
    • PLN – Polish Zloty
    • SEK – Swedish Krona
    • SGD – Singapore Dollar
    • THB – Thai Baht
    • TWD – New Taiwan Dollar
    • USD – U.S. Dollar
  • Can I buy a Gift Voucher for a friend?

    Yes, we often get requests and this has allowed us to offer various gift vouchers for colleagues and friends. Please contact our UK Customer Service Team on: +44 01562 730 580 or contact: services@vantageeducation.com and we can send you some more relevant information on this.

  • How can I set up Vantage Education as my Homepage?

    No problems, it’s quick and easy to set Vantage Education as your homepage! Simply follow the instructions below:

    Windows

    Internet Explorer

    1. Choose Tools then Internet Options from the sub menu
    2. Then click on the General tab
    3. Under the Home page section type in www.vantage-edu.com

    Alternatively, if you are already on the www.vantage-edu.com  page then press Use current button which will insert the full URL automatically in the text field

    4. Click Apply and then OK.

     

    Mozilla Firefox

    1. Choose Tools from the main menu, then Options…from the sub-menu
    2. Click on the General section
    3. Under the Startup heading, in the Homepage text field type www.vantage-edu.com

    Alternatively, if you are already on the www.vantage-edu.com  page then you can press Use current page button which will insert the full URL automatically in the text field

    4. Click OK.

    Google Chrome

    1. Choose Options from Customise and control Google Chrome on top right of the browser
    2. Click on the Basics tab
    3. Under the Homepage section, choose Open this page and type in www.vantage-edu.com
    4. Click Close.

    Opera

    1. Select Settings from Menu, then Preferences…
    2. Click on the General tab
    3. In the Homepage text field type www.vantage-edu.com

    Alternatively, if you are already on the www.Vantage Education.co.uk page then you can press Use current button which will insert the full URL automatically in the text field

    4. Click OK.

     

    Macintosh

    Safari

    1. Select Safari from the main menu, then Preferences….
    2. Click on the General section
    3. In the Homepage text field type www.vantage-edu.com

    Alternatively, if you are already on www.vantage-edu.com page then you can press Set to Current Page button which will insert the full URL automatically in the text field.

    Mozilla Firefox

    1. Select FireFox from the main menu, then Preferences…
    2. Click on the General section
    3. Under the Startup heading, in the Homepage text field type www.vantage-edu.com

    Alternatively, if you are already on the www.vantage-edu.com page then you can press Use current page button which will insert the full URL automatically in the text field.

  • What are ZIP files?

    Some of our resources are contained in compressed ZIP files – these files are used when the resources are large, or there are a number of resources grouped together in a pack. In order to access a ZIP file, an unzipping program is required – this program then extracts the set of resources from the ZIP file and puts them onto your computer for normal use.

    It is very likely that your computer has software already built in that will allow you to unzip files, but if you don’t have this software or you are unsure, we recommend using WinRar. The latest version of WinRAR can be downloaded for free (most users can choose the first option in the list).

  • How do I open a ZIP file?

    If you are using WinRAR, you can easily extract the individual resources from the ZIP that you downloaded by following these simple steps:

    1. Locate the ZIP file on your computer.
    2. Right-click on it.
    3. From the menu that appears, select ‘Extract Here’.

    You will then notice that the files have been extracted and placed in the some folder as your ZIP file. They are now ready for opening and printing in the normal way.

    Having difficulties?

    If you are downloading a ZIP file and having trouble opening the resources which it contains – for example receiving messages from your computer that the filename is too long, then we would recommend you ensure you are unzipping the ZIP file contents as per the instructions above and not trying to open resources within the ZIP file directly.

    If you are unable to download/install a ZIP utility on the computer you are using, and it is running Microsoft Windows then follow these instructions to use the default “Compress Folders” software to unzip the downloaded ZIP file:

    1. Locate the ZIP file on your computer.
    2. Right-click on it.
    3. From the menu that appears, select ‘Extract All….’

    You will then be able to follow the on-screen wizard in order to choose a folder to extract the resources to. Once completed, the resources are now ready for opening and printing in the normal way.

  • How do I open zip files using a Phone or Tablet device?

    If you are using an Android device (phone/tablet), you can download AndroZip in order to access the resources within our packs. If you are using an Apple device, you can download iZip.

    Some of our more advanced resources are designed to work with standard PC equipment, or require specific software (such as our Flipchart resources). These resources may not open properly on devices such as phones and tablets which lack the required software.

  • What video file type should I use?

    For our video resources we provide 2 file types – a .wmv for Windows and a .mp4 for Mac users. The windows compatible file is the standard download. To access the .mp4 please chose the ‘Mac’ version.

    Can’t see a Mac version? Send us a request!

  • I’d like a receipt for my Subscription?

    1) Make sure you are signed into your Vantage Education account.

    2) Visit the Subscriptions and Payments page.

    3) Click the link to create a PDF receipt to print off. Simple!

     

    Having trouble downloading your PDF receipt?

    1) Do you have a PDF reader? Download Adobe Reader. Or download Foxit Reader for free.

    Still not working?

    2) Change web browser. Find out which browser you’re using. Change to either Google Chrome or Firefox.

    Still not working?

    3) Clear your browsing history and cache to access the most up to date version of our website.

    Still not working?

    4) Please contact our lovely Vantage Education Cares team, so we can help you!

  • I’m going on Maternity Leave but have time left on my Subscription

    Congratulations!

    We know you’re going to have your hands full for a few months! Just get in touch and let us know when you are going to be starting your leave. We can pause your subscription and will tell you how long you have left when go back to work. Reactivating your subscription is as easy as telling us that you would like it to begin again 🙂

  • I’m not receiving any emails from your team!

    Here at Vantage Education HQ we reply to all our lovely customers as quickly as is Vantage Education possible (and that’s rather quick!) If you have been in touch, but haven’t heard from us here are some handy tips!

    E-mails and Site Contact

    • E-mails can sometimes get sent to junk mail so be sure to check for a reply there.
    • If you have been asked to leave your e-mail address, it may be that it has a spelling error so be sure to double check this before you send it through to us.
    • Be sure to keep us updated when you change your e-mail address.

    Email Block

    Depending on where your school is, there may be block on our e-mails. This has recently occurred with e-mail addresses that include ‘.worcs’. If you think that this might be happening to you, please call us, send us over your school phone number, or contact us from your personal e-mail address and we can advise you on what to do next!

    Telephone

    • If you’d to speak to one of our lovely Vantage Education Cares team in person you can always give us a call! We are available by phone every day. Sometimes we may all be busy on the line but if you leave a message we’ll call you back. If you don’t hear from us please call us again as, occasionally, the line may not be clear enough for us to hear when you leave your number.
  • Do you offer a printing service?

    Unfortunately, we are unable to offer a printing service at present.

    We hope this helps! If you have any other questions, please do get in touch as our Vantage Education Cares team would love to help you out.

  • How do I print resources double sided?

    Follow these easy steps to print on both sides of your paper!

    All of our resources are created single sided but if you would like to save paper by printing double sided, here’s how:

    When you select “Print” on the program you’re using, there is an option on your printer settings (before you click “Print”) to “Print on both sides of paper”. Simply select this option and off you go!

    Perfect for printing our lovely assessment resources!

  • How long does it take for my order to be processed?

    We aim to have all orders up and running on the day they are placed. If you haven’t received confirmation that your account has been approved, please do let us know!

  • How long do I have to pay?

    We ask that the invoice be paid within 14 days of receipt.

  • Do you offer Refunds when a School signs up?

    We’re able to offer refunds for single users when a school signs up, providing the following criteria are met:

    – The school signs up within 30 days of the individual subscription being purchased.

    – The school signs up for a minimum of 10 users.

    – The individual is listed on the school account.

    To claim an individual refund, please contact us with the individual and school information and we’ll do the rest!

    *Please note, we are only able to offer one individual refund per new school subscription

  • Does Vantage Education fit the new PSHE association programmes of study?

    Every aspect of the PSHE Association’s programme of study is covered in Vantage Education. We have mapped out where each strand occurs and the mapping grid is freely accessible here.

  • Does Vantage Education cover the non-statutory framework for PSHE?

    The Non-Statutory National Framework for PSHE KS1 and 2 was written in 2000 and sets out what the curriculum content for PSHE in the Primary phase needs to be. You can find out more here

    Vantage Education covers all of this framework AND MORE!

    The DfE has not updated the Framework since then, though the PSHE Association has written a more up-to-date Programme of Study in 2013 (and updated in 2014). With this in mind, Vantage Education PSHE Ltd has produced a mapping document which cross-references Vantage Education content and the updated Programme of Study from the PSHE Association.  It covers everything in the Programme of Study, and more, including lots on children’s emotional and Mental Health and well-being.

  • How does Vantage Education contribute to children’s Mental Health?

    There are myriad ways in which Vantage Education helps children learn about Mental Health; and these lessons more than cover the requirements set out in the latest government guidance on teaching about Mental Health. However, a tried-and-tested method is used in Vantage Education and is proving to be invaluable when helping children to become more successful in all aspects of their lives, not just as learners. The practice of mindfulness, where children learn to be in the present moment without judgement, is taught in every Vantage Education lesson. The Vantage Education Approach is underpinned by mindfulness which aims to empower children to learn now and improve their life-chances later, and to help them develop personal awareness. Mindfulness practice enables them to observe their own thoughts and feelings, regulate them and make conscious decisions about their learning, behaviour and lives. It helps them to remain focused on the present moment and thrive in it.

    The Healthy Me Puzzle is where most of the ‘traditional’ health promotion lessons are. From the Eat Well plate and the importance of physical activity for a healthy body (and mind) in the earlier year groups, to the more sophisticated health messages about choice, lifestyle and mental and emotional health promotion in the older year groups, children gain a fully experiential approach to holistic health in Vantage Education.

    The latest guidance recommends that schools needs to teach social and emotional skills. These skills are too important to only be learnt by osmosis, which is why Vantage Education develops them in a structured and developmental way throughout every year group. A programme like Vantage Education can be so helpful to schools, because it sets out exactly how children learn best and how to teach skills that lead to better social, emotional and Mental Health. Each lesson plan states clearly which of the five emotional literacy domains it contains so that it is clear of the purpose of that lesson in terms of children’s development, not just their ‘knowledge learning’. Additionally, everything that schools do in Vantage Education can be linked to positive behaviour policy. More intensive intervention work with more vulnerable children is needed, to ensure that all children’s needs are met – at a universal and a targeted level.

  • Does Vantage Education fit with the Rights Respecting Schools Award?

    Vantage Education aims to empower children to understand their own rights and those of others, and supports the development of global citizenship.

    We have mapped the Vantage Education Puzzles’ contribution to the Rights Respecting Schools Award and to the Universal Convention on the Rights of the Child.

  • Could you come and train my staff on how to use Vantage Education?

    The Vantage Education Team is happy to come and offer both introductory training and/or training specific to certain aspects of Vantage Education such as Sex and Relationship Education, or training bespoke to the needs of your school, staff, parents/carers and children.

    Contact us with your specific requirements.

  • Will Vantage Education help with Ofsted?

    Whilst PSHE is still non-statutory, Vantage Education supports schools in their duty to provide:

    • A broad and balanced curriculum
    • Opportunities for SMSC
    • Support for children’s well-being

    Furthermore, Vantage Education provides explicit teaching, supporting the ‘Behaviour and Safety’ and ‘Personal Development’ strands of the Ofsted framework, in addition to discrete teaching on diversity, which supports the ‘Equalities’ duty.

  • How does Vantage Education fit into our Creative Curriculum?

    There is not an easy answer to this because each school will need to consider how each Vantage Education Puzzle fits into, and contributes to, the creative curriculum topics it has designed.

    We are happy to advise and discuss this, as it will probably look different in each school. We are, however, finding that because Vantage Education is a whole-school approach, it works well sitting alongside a creative curriculum.

  • Can we cut down some of the lesson time from each of the Vantage Education resources?

    We understand time restraints and how difficult it is to fit everything into a pressurised curriculum. However, each Vantage Education lesson is designed with the learning process in mind. We believe Vantage Education has the most impact when the lessons are delivered as written. Much care has been taken to structure the lessons in line with how learning happens and how the brain works.

    It is possible, though, to separate the ‘Connect Us’ aspect and deliver it at another occasion so children can still benefit their social skills with the ‘Connect Us’ activities.

    Some teachers are selective about the ‘Let Me Learn’ section, and this is fine as long as the learning intentions are still met.

  • Can my TA teach Vantage Education in PPA time?

    TAs and HLTAs can teach Vantage Education, the mindful approach to PSHE. The lesson plans are detailed and all the resources are included. However, we strongly recommend that teachers deliver Vantage Education as this programme provides on-going opportunities to get to know and build a strong relationship with the children. It also enables teachers to use the strategies in Vantage Education across the curriculum.

  • I just wanted to check how the materials work - are they for individual year groups or a whole school?

    Yes, the materials for teachers are for individual year groups as they contain specific practical activities and resources for each designated year group.

  • Can you tell me how these modules are accessed?

    The modules are sent to you direct (both via email and via post, on CD).

  • Would they be on a format that we can share across our academy (i.e PowerPoints) or would they be on an area you need to sign into?

    The resources are provided in a variety of formats. Each module (which is based on 60 – 90 minutes’ worth of content), includes –

    1. PowerPoint Presentations
    2. Corresponding Lesson Plans
    3. Key Vocabulary Lists
    4. ‘Emotive Words’ worksheets
    5. ‘Observation of Thoughts’ worksheets
    6. Animation Clips
    7. Reflection Worksheets
    8. Teacher Handouts
    9. Evaluation Assessments

    The materials for teachers to utilise are for individual year groups, as they contain specific practical activities and resources for each designated year group.

    If you have any other questions in regards to the resources we have available, please don’t hesitate to contact our Customer Service team on: (44) 1562 730 580 or via: enquiries@vantage-edu.com

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